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Brajeshwar

Americans – you should stop outsourcing your homeworks to India

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“I personally believe that US Americans are unable to do so because some-a people out there in our nation don’t have that, and I believe our education, like, such as in South Africa and Iraq everywhere, like, such as, and, I believe that they should, our education over here in the US should help the US, or should help South Africa, and should help Iraq, and should help Asian countries so that we’re able to build up our future.”

That was what the Miss Teen USA 2007 (South Carolina) answered when asked, “Recent polls have shown that a fifth of the Americans can’t locate the US on a world map. Why do you think this is?”

See, this is why the Americans should stop outsourcing their school homework to India!

Etcetera: Watch the Top 5 Final Q/A of Miss Teen USA 2007.

Brajeshwar

Brajeshwar believes in simplicity; pushes the envelop and envisions the betterment of usable and practical solutions.

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  • IndiaSuperPower

    Hi,
    I am an Indian and I work for a Dell Call Center in India, catering to US based Dell Computer users.
    And, by the way, I can speak, read and write English perfectly well, with a neutral accent while speaking. All my US customers appreciate my level of English.
    There is this hue and cry about outsourced Dell technical support to India.
    Well, let's look at the other side of the coin as well.
    Following are the scenarios that I encounter on a daily basis, with reference to US customers calling in for technical support.
    *** Computer user having and using a computer for 3 years,but not aware that the first row of keys on his keyboard (on the top), contains the F1 to F12 keys : it takes him 17 minutes and 23 seconds to find that out,while explaining to him very clearly,step by step, where the F8 key is located : is the keyboard the size of a football field ???
    ***People is the US never read the terms and conditions of a sale / contract. It is CLEARLY mentioned in the Hardware Warranty, that software related issues are NOT covered : the Hardware Warranty is purely for the hardware components of the computer : does this point out to ignorance ? No, but rather illiteracy.
    *** How funny it is getting a call from an educated American woman asking for her yahoo password and she belives that we can give her the password : All we can do is to guide her to the correct link on the yahoo page, to get / generate a new password,etc.
    *** What about a man who thinks that the power button is the windows start menu ? : Even a 8 year old school going kid in a remote village of India knows how to power on & shut down a computer.
    *** What about the American who enjoys going to xxx sites and gets viruses and then blames Dell for this issue and expects free support to remove the viruses : Wake up US ... nothing except oxygen is free. You need technical support for your mistakes, then you gotta pay for it. Dell is not a charity organisation.
    *** Here was one of by best ever experience : What about the nice caller from US that gets error 404 : page cannot be displayed and after conferencing with comcast the customer is informed called that he has not payed his monthly bill for the last 3 months? : Height of ignorance : I would say height of being dumb.
    *** And these are the kind of US customers, who demand to speak to a supervisor, to resolve their issues.
    Hey, when you call for technical support, be patient and co-operative. The technicians are well trained, friendly and are here to help you out. If not, then we always have the option to press the "Release" button on the phone, so that you will have to call back and again be on the queue for another 30 - 45 aggravating minutes.
    So, when you call technical support, be patient, be kind and be co-operative.

  • IndiaSuperPower

    Hi,
    I am an Indian and I work for a Dell Call Center in India, catering to US based Dell Computer users.
    And, by the way, I can speak, read and write English perfectly well, with a neutral accent while speaking. All my US customers appreciate my level of English.
    There is this hue and cry about outsourced Dell technical support to India.
    Well, let's look at the other side of the coin as well.
    Following are the scenarios that I encounter on a daily basis, with reference to US customers calling in for technical support.
    *** Computer user having and using a computer for 3 years,but not aware that the first row of keys on his keyboard (on the top), contains the F1 to F12 keys : it takes him 17 minutes and 23 seconds to find that out,while explaining to him very clearly,step by step, where the F8 key is located : is the keyboard the size of a football field ???
    ***People is the US never read the terms and conditions of a sale / contract. It is CLEARLY mentioned in the Hardware Warranty, that software related issues are NOT covered : the Hardware Warranty is purely for the hardware components of the computer : does this point out to ignorance ? No, but rather illiteracy.
    *** How funny it is getting a call from an educated American woman asking for her yahoo password and she belives that we can give her the password : All we can do is to guide her to the correct link on the yahoo page, to get / generate a new password,etc.
    *** What about a man who thinks that the power button is the windows start menu ? : Even a 8 year old school going kid in a remote village of India knows how to power on & shut down a computer.
    *** What about the American who enjoys going to xxx sites and gets viruses and then blames Dell for this issue and expects free support to remove the viruses : Wake up US ... nothing except oxygen is free. You need technical support for your mistakes, then you gotta pay for it. Dell is not a charity organisation.
    *** Here was one of by best ever experience : What about the nice caller from US that gets error 404 : page cannot be displayed and after conferencing with comcast the customer is informed called that he has not payed his monthly bill for the last 3 months? : Height of ignorance : I would say height of being dumb.
    *** And these are the kind of US customers, who demand to speak to a supervisor, to resolve their issues.
    Hey, when you call for technical support, be patient and co-operative. The technicians are well trained, friendly and are here to help you out. If not, then we always have the option to press the "Release" button on the phone, so that you will have to call back and again be on the queue for another 30 - 45 aggravating minutes.
    So, when you call technical support, be patient, be kind and be co-operative.

← Older Comments
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