Comments on: Americans – you should stop outsourcing your homeworks to India http://brajeshwar.com/2007/americans-you-should-stop-outsourcing-your-homeworks-to-india/ Brajeshwar believes in simplicity; pushes the envelop and envisions the betterment of usable and practical solutions. Tue, 15 May 2012 16:44:00 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: IndiaSuperPower http://brajeshwar.com/2007/americans-you-should-stop-outsourcing-your-homeworks-to-india/#comment-26127 IndiaSuperPower Mon, 18 Jan 2010 21:55:34 +0000 http://www.brajeshwar.com/2007/americans-you-should-stop-outsourcing-your-homeworks-to-india/#comment-26127 Hi, I am an Indian and I work for a Dell Call Center in India, catering to US based Dell Computer users. And, by the way, I can speak, read and write English perfectly well, with a neutral accent while speaking. All my US customers appreciate my level of English. There is this hue and cry about outsourced Dell technical support to India. Well, let's look at the other side of the coin as well. Following are the scenarios that I encounter on a daily basis, with reference to US customers calling in for technical support. *** Computer user having and using a computer for 3 years,but not aware that the first row of keys on his keyboard (on the top), contains the F1 to F12 keys : it takes him 17 minutes and 23 seconds to find that out,while explaining to him very clearly,step by step, where the F8 key is located : is the keyboard the size of a football field ??? ***People is the US never read the terms and conditions of a sale / contract. It is CLEARLY mentioned in the Hardware Warranty, that software related issues are NOT covered : the Hardware Warranty is purely for the hardware components of the computer : does this point out to ignorance ? No, but rather illiteracy. *** How funny it is getting a call from an educated American woman asking for her yahoo password and she belives that we can give her the password : All we can do is to guide her to the correct link on the yahoo page, to get / generate a new password,etc. *** What about a man who thinks that the power button is the windows start menu ? : Even a 8 year old school going kid in a remote village of India knows how to power on & shut down a computer. *** What about the American who enjoys going to xxx sites and gets viruses and then blames Dell for this issue and expects free support to remove the viruses : Wake up US ... nothing except oxygen is free. You need technical support for your mistakes, then you gotta pay for it. Dell is not a charity organisation. *** Here was one of by best ever experience : What about the nice caller from US that gets error 404 : page cannot be displayed and after conferencing with comcast the customer is informed called that he has not payed his monthly bill for the last 3 months? : Height of ignorance : I would say height of being dumb. *** And these are the kind of US customers, who demand to speak to a supervisor, to resolve their issues. Hey, when you call for technical support, be patient and co-operative. The technicians are well trained, friendly and are here to help you out. If not, then we always have the option to press the "Release" button on the phone, so that you will have to call back and again be on the queue for another 30 - 45 aggravating minutes. So, when you call technical support, be patient, be kind and be co-operative. Hi,
I am an Indian and I work for a Dell Call Center in India, catering to US based Dell Computer users.
And, by the way, I can speak, read and write English perfectly well, with a neutral accent while speaking. All my US customers appreciate my level of English.
There is this hue and cry about outsourced Dell technical support to India.
Well, let's look at the other side of the coin as well.
Following are the scenarios that I encounter on a daily basis, with reference to US customers calling in for technical support.
*** Computer user having and using a computer for 3 years,but not aware that the first row of keys on his keyboard (on the top), contains the F1 to F12 keys : it takes him 17 minutes and 23 seconds to find that out,while explaining to him very clearly,step by step, where the F8 key is located : is the keyboard the size of a football field ???
***People is the US never read the terms and conditions of a sale / contract. It is CLEARLY mentioned in the Hardware Warranty, that software related issues are NOT covered : the Hardware Warranty is purely for the hardware components of the computer : does this point out to ignorance ? No, but rather illiteracy.
*** How funny it is getting a call from an educated American woman asking for her yahoo password and she belives that we can give her the password : All we can do is to guide her to the correct link on the yahoo page, to get / generate a new password,etc.
*** What about a man who thinks that the power button is the windows start menu ? : Even a 8 year old school going kid in a remote village of India knows how to power on & shut down a computer.
*** What about the American who enjoys going to xxx sites and gets viruses and then blames Dell for this issue and expects free support to remove the viruses : Wake up US ... nothing except oxygen is free. You need technical support for your mistakes, then you gotta pay for it. Dell is not a charity organisation.
*** Here was one of by best ever experience : What about the nice caller from US that gets error 404 : page cannot be displayed and after conferencing with comcast the customer is informed called that he has not payed his monthly bill for the last 3 months? : Height of ignorance : I would say height of being dumb.
*** And these are the kind of US customers, who demand to speak to a supervisor, to resolve their issues.
Hey, when you call for technical support, be patient and co-operative. The technicians are well trained, friendly and are here to help you out. If not, then we always have the option to press the "Release" button on the phone, so that you will have to call back and again be on the queue for another 30 - 45 aggravating minutes.
So, when you call technical support, be patient, be kind and be co-operative.

]]> By: IndiaSuperPower http://brajeshwar.com/2007/americans-you-should-stop-outsourcing-your-homeworks-to-india/#comment-29564 IndiaSuperPower Mon, 18 Jan 2010 21:55:00 +0000 http://www.brajeshwar.com/2007/americans-you-should-stop-outsourcing-your-homeworks-to-india/#comment-29564 Hi, I am an Indian and I work for a Dell Call Center in India, catering to US based Dell Computer users. And, by the way, I can speak, read and write English perfectly well, with a neutral accent while speaking. All my US customers appreciate my level of English. There is this hue and cry about outsourced Dell technical support to India. Well, let's look at the other side of the coin as well. Following are the scenarios that I encounter on a daily basis, with reference to US customers calling in for technical support. *** Computer user having and using a computer for 3 years,but not aware that the first row of keys on his keyboard (on the top), contains the F1 to F12 keys : it takes him 17 minutes and 23 seconds to find that out,while explaining to him very clearly,step by step, where the F8 key is located : is the keyboard the size of a football field ??? ***People is the US never read the terms and conditions of a sale / contract. It is CLEARLY mentioned in the Hardware Warranty, that software related issues are NOT covered : the Hardware Warranty is purely for the hardware components of the computer : does this point out to ignorance ? No, but rather illiteracy. *** How funny it is getting a call from an educated American woman asking for her yahoo password and she belives that we can give her the password : All we can do is to guide her to the correct link on the yahoo page, to get / generate a new password,etc. *** What about a man who thinks that the power button is the windows start menu ? : Even a 8 year old school going kid in a remote village of India knows how to power on & shut down a computer. *** What about the American who enjoys going to xxx sites and gets viruses and then blames Dell for this issue and expects free support to remove the viruses : Wake up US ... nothing except oxygen is free. You need technical support for your mistakes, then you gotta pay for it. Dell is not a charity organisation. *** Here was one of by best ever experience : What about the nice caller from US that gets error 404 : page cannot be displayed and after conferencing with comcast the customer is informed called that he has not payed his monthly bill for the last 3 months? : Height of ignorance : I would say height of being dumb. *** And these are the kind of US customers, who demand to speak to a supervisor, to resolve their issues. Hey, when you call for technical support, be patient and co-operative. The technicians are well trained, friendly and are here to help you out. If not, then we always have the option to press the "Release" button on the phone, so that you will have to call back and again be on the queue for another 30 - 45 aggravating minutes. So, when you call technical support, be patient, be kind and be co-operative. Hi,
I am an Indian and I work for a Dell Call Center in India, catering to US based Dell Computer users.
And, by the way, I can speak, read and write English perfectly well, with a neutral accent while speaking. All my US customers appreciate my level of English.
There is this hue and cry about outsourced Dell technical support to India.
Well, let's look at the other side of the coin as well.
Following are the scenarios that I encounter on a daily basis, with reference to US customers calling in for technical support.
*** Computer user having and using a computer for 3 years,but not aware that the first row of keys on his keyboard (on the top), contains the F1 to F12 keys : it takes him 17 minutes and 23 seconds to find that out,while explaining to him very clearly,step by step, where the F8 key is located : is the keyboard the size of a football field ???
***People is the US never read the terms and conditions of a sale / contract. It is CLEARLY mentioned in the Hardware Warranty, that software related issues are NOT covered : the Hardware Warranty is purely for the hardware components of the computer : does this point out to ignorance ? No, but rather illiteracy.
*** How funny it is getting a call from an educated American woman asking for her yahoo password and she belives that we can give her the password : All we can do is to guide her to the correct link on the yahoo page, to get / generate a new password,etc.
*** What about a man who thinks that the power button is the windows start menu ? : Even a 8 year old school going kid in a remote village of India knows how to power on & shut down a computer.
*** What about the American who enjoys going to xxx sites and gets viruses and then blames Dell for this issue and expects free support to remove the viruses : Wake up US ... nothing except oxygen is free. You need technical support for your mistakes, then you gotta pay for it. Dell is not a charity organisation.
*** Here was one of by best ever experience : What about the nice caller from US that gets error 404 : page cannot be displayed and after conferencing with comcast the customer is informed called that he has not payed his monthly bill for the last 3 months? : Height of ignorance : I would say height of being dumb.
*** And these are the kind of US customers, who demand to speak to a supervisor, to resolve their issues.
Hey, when you call for technical support, be patient and co-operative. The technicians are well trained, friendly and are here to help you out. If not, then we always have the option to press the "Release" button on the phone, so that you will have to call back and again be on the queue for another 30 - 45 aggravating minutes.
So, when you call technical support, be patient, be kind and be co-operative.

]]> By: ravan http://brajeshwar.com/2007/americans-you-should-stop-outsourcing-your-homeworks-to-india/#comment-24325 ravan Wed, 03 Dec 2008 14:41:16 +0000 http://www.brajeshwar.com/2007/americans-you-should-stop-outsourcing-your-homeworks-to-india/#comment-24325 as expected pathetic americans, cant think of anything else than sex and hollywood,by the way nuckleheads we indian's are the ones who created maths and surgery and wireless technology and medical science and pentium chip and hotmail and rockets... so next time you want to compare your sorry assess with us remember ypu are not even in our league, we dont rely on pool of migrants to run our economy,we are compitent enough to run it ourself unlike you pitifull bastards. as expected pathetic americans, cant think of anything else than sex and hollywood,by the way nuckleheads we indian's are the ones who created maths and surgery and wireless technology and medical science and pentium chip and hotmail and rockets... so next time you want to compare your sorry assess with us remember ypu are not even in our league, we dont rely on pool of migrants to run our economy,we are compitent enough to run it ourself unlike you pitifull bastards.

]]> By: ravan http://brajeshwar.com/2007/americans-you-should-stop-outsourcing-your-homeworks-to-india/#comment-29563 ravan Wed, 03 Dec 2008 14:41:00 +0000 http://www.brajeshwar.com/2007/americans-you-should-stop-outsourcing-your-homeworks-to-india/#comment-29563 as expected pathetic americans, cant think of anything else than sex and hollywood,by the way nuckleheads we indian's are the ones who created maths and surgery and wireless technology and medical science and pentium chip and hotmail and rockets... so next time you want to compare your sorry assess with us remember ypu are not even in our league, we dont rely on pool of migrants to run our economy,we are compitent enough to run it ourself unlike you pitifull bastards. as expected pathetic americans, cant think of anything else than sex and hollywood,by the way nuckleheads we indian's are the ones who created maths and surgery and wireless technology and medical science and pentium chip and hotmail and rockets... so next time you want to compare your sorry assess with us remember ypu are not even in our league, we dont rely on pool of migrants to run our economy,we are compitent enough to run it ourself unlike you pitifull bastards.

]]> By: Brajeshwar http://brajeshwar.com/2007/americans-you-should-stop-outsourcing-your-homeworks-to-india/#comment-24178 Brajeshwar Tue, 18 Nov 2008 05:28:47 +0000 http://www.brajeshwar.com/2007/americans-you-should-stop-outsourcing-your-homeworks-to-india/#comment-24178 Btw, don't worry about Suresh J. There are people like him and we're used to it. In fact, we sympathize and pity them. Btw, don't worry about Suresh J. There are people like him and we're used to it. In fact, we sympathize and pity them.

]]> By: Brajeshwar http://brajeshwar.com/2007/americans-you-should-stop-outsourcing-your-homeworks-to-india/#comment-29562 Brajeshwar Tue, 18 Nov 2008 05:28:00 +0000 http://www.brajeshwar.com/2007/americans-you-should-stop-outsourcing-your-homeworks-to-india/#comment-29562 Btw, don't worry about Suresh J. There are people like him and we're used to it. In fact, we sympathize and pity them. Btw, don't worry about Suresh J. There are people like him and we're used to it. In fact, we sympathize and pity them.

]]> By: Brajeshwar http://brajeshwar.com/2007/americans-you-should-stop-outsourcing-your-homeworks-to-india/#comment-24177 Brajeshwar Tue, 18 Nov 2008 05:27:18 +0000 http://www.brajeshwar.com/2007/americans-you-should-stop-outsourcing-your-homeworks-to-india/#comment-24177 @Zack Jordan Welcome to India. Indians love White, Blacks, Asian, Hispanic and all other foreigners, so any foreigner visiting India will definitely enjoy their stay. @Zack Jordan

Welcome to India. Indians love White, Blacks, Asian, Hispanic and all other foreigners, so any foreigner visiting India will definitely enjoy their stay.

]]> By: Brajeshwar http://brajeshwar.com/2007/americans-you-should-stop-outsourcing-your-homeworks-to-india/#comment-29561 Brajeshwar Tue, 18 Nov 2008 05:27:00 +0000 http://www.brajeshwar.com/2007/americans-you-should-stop-outsourcing-your-homeworks-to-india/#comment-29561 @Zack Jordan Welcome to India. Indians love White, Blacks, Asian, Hispanic and all other foreigners, so any foreigner visiting India will definitely enjoy their stay. @Zack Jordan

Welcome to India. Indians love White, Blacks, Asian, Hispanic and all other foreigners, so any foreigner visiting India will definitely enjoy their stay.

]]> By: Zack Jordan http://brajeshwar.com/2007/americans-you-should-stop-outsourcing-your-homeworks-to-india/#comment-24173 Zack Jordan Mon, 17 Nov 2008 18:42:38 +0000 http://www.brajeshwar.com/2007/americans-you-should-stop-outsourcing-your-homeworks-to-india/#comment-24173 I apologize for my fellow Americans. We're not all jerks like greg and suresh j. In fact, I'd like to come out to Mumbai sometime; I hear the tech industry is really booming there- and I've always wanted to see India anyway. So if you see me in Mumbai, don't beat me up because a couple guys on your blog were jerks. I apologize for my fellow Americans. We're not all jerks like greg and suresh j. In fact, I'd like to come out to Mumbai sometime; I hear the tech industry is really booming there- and I've always wanted to see India anyway.

So if you see me in Mumbai, don't beat me up because a couple guys on your blog were jerks.

]]> By: Zack Jordan http://brajeshwar.com/2007/americans-you-should-stop-outsourcing-your-homeworks-to-india/#comment-29560 Zack Jordan Mon, 17 Nov 2008 18:42:00 +0000 http://www.brajeshwar.com/2007/americans-you-should-stop-outsourcing-your-homeworks-to-india/#comment-29560 I apologize for my fellow Americans. We're not all jerks like greg and suresh j. In fact, I'd like to come out to Mumbai sometime; I hear the tech industry is really booming there- and I've always wanted to see India anyway. So if you see me in Mumbai, don't beat me up because a couple guys on your blog were jerks. I apologize for my fellow Americans. We're not all jerks like greg and suresh j. In fact, I'd like to come out to Mumbai sometime; I hear the tech industry is really booming there- and I've always wanted to see India anyway.

So if you see me in Mumbai, don't beat me up because a couple guys on your blog were jerks.

]]>