in General

Please help me get the message across to MediaTemple

I’ve been very happy and satisfied with the hosting at MediaTemple. They are one of the best web hosting providers around and with their recent introduction of Grid Server, they have introduced many good features and more juices to your hosting needs.

However, they’ve been erratic of late with their Urchin Statistics and their MySQL Database being unable to keep up with the query demands.

My own site have been a victim for quite sometime and it had even driven me to think over and over again if I should move out. The site encounters 500 error every time I try to approve/moderate a comment and when I try to post an article. However, the comments and articles goes though but this is frustrating and irritating. The problem started when I was still using Movable Type and it continues to do so with WordPress. So, it is their server and not the CMS I am using. My request to them have faced lukewarm response and the problem with the stats and mysql continues. I’ve always suggested MediaTemple for any serious and Creme hosting but I don’t think I will be doing that anymore.

I even looked at some other sites hosted on the MediaTemple Grid server and they seem to face the same problem. Here are some screenshots that happens every time I try to post an article —

So, what do you think?

  • Is MediaTemple no longer that good anymore?
  • Is Mediatemple unable to keep up the promise they made?

What is your experience with MediaTemple?

45 Comments

  1. We've given up on them too. I wouldn't mind so much if they had a solid explanation for faults, but when they can't supply that - or fix a core service to operate reliably - then it's time to move on, particularly considering they are a supposed 'premium' service.

  2. Hey Brajeshwar,

    Message received.

    As always, thanks for the comments! Regarding the MySql and Urchin issues, we've been working to permanently resolve these issues. You may have seen that we launched the private beta for the MySql container product, which will alleviate the MySql scaling issue, which we absolutely understand has been a HUGE issue for clients.

    I'd like to point out that we have indeed had issues with this new product including our storage firmware, MySql , and the Urchin issues, but please keep in mind the Grid is brand new technology that, even with its issues, has performed well. The Grid was designed to allow individual sites to absorb massive traffic/load spikes without incident, and has performed well in these circumstances.

    Check out the entire MySql story.

    Unfortunately, many clients considered the Grid (the only service, as far as we know, in its class offered under $100/month), to be a substitute for a dedicated server (or cluster of dedicated servers) for their database and traffic heavy sites. These sites generated a constant drain on the Grid. We've been proactive in developing products to quarantine these clients or have migrated them to the (dv) Dedicated Virtual 3 product. We've also been developing hardware+software solutions to handle the consistent MySql load generated by high traffic sites that reside on the Grid.

    Thank you very much for and sticking with us through the years and thank you for the support you've given to the Technology community

    Best regards!

    Jason McVearry
    [email protected]

  3. Hey Brajeshwar,

    Message received.

    As always, thanks for the comments! Regarding the MySql and Urchin issues, we've been working to permanently resolve these issues. You may have seen that we launched the private beta for the MySql container product, which will alleviate the MySql scaling issue, which we absolutely understand has been a HUGE issue for clients.

    I'd like to point out that we have indeed had issues with this new product including our storage firmware, MySql , and the Urchin issues, but please keep in mind the Grid is brand new technology that, even with its issues, has performed well. The Grid was designed to allow individual sites to absorb massive traffic/load spikes without incident, and has performed well in these circumstances.

    Check out the entire MySql story.

    Unfortunately, many clients considered the Grid (the only service, as far as we know, in its class offered under $100/month), to be a substitute for a dedicated server (or cluster of dedicated servers) for their database and traffic heavy sites. These sites generated a constant drain on the Grid. We've been proactive in developing products to quarantine these clients or have migrated them to the (dv) Dedicated Virtual 3 product. We've also been developing hardware+software solutions to handle the consistent MySql load generated by high traffic sites that reside on the Grid.

    Thank you very much for and sticking with us through the years and thank you for the support you've given to the Technology community

    Best regards!

    Jason McVearry
    [email protected]

  4. We've given up on them too. I wouldn't mind so much if they had a solid explanation for faults, but when they can't supply that - or fix a core service to operate reliably - then it's time to move on, particularly considering they are a supposed 'premium' service.

  5. we just transfered all our sites from MT - DV host package(too expensive and not that reliable) to another host, and I know some other people have done or are going to do the same.
    My advice....check all your options.

  6. we just transfered all our sites from MT - DV host package(too expensive and not that reliable) to another host, and I know some other people have done or are going to do the same.
    My advice....check all your options.

  7. I haven't given up hope on Media Temple. I've been with them for a while, and switched to the Grid Server about a month ago. So far, I've been fortunate and haven't had any complaints. I'm just not sure why the Urchin Stats take forever to load.You may already know this, but when I switched to the Grid Server, MySqL settings in the wp-config.php file changed from localhost to something like internal-db.s123456.gridserver.com.

  8. I haven't given up hope on Media Temple. I've been with them for a while, and switched to the Grid Server about a month ago. So far, I've been fortunate and haven't had any complaints. I'm just not sure why the Urchin Stats take forever to load.You may already know this, but when I switched to the Grid Server, MySqL settings in the wp-config.php file changed from localhost to something like internal-db.s123456.gridserver.com.

  9. Hi there. Thanks for the posting. I recently (4-5 months) switched from 1&1 and have loved Media Temple. I suppose reliable hosting all depends on where you came from. Hehe. I have approximately 12 domains hosted on Media Temple. Most all require some sort of database function. Most are using Joomla or WordPress. I haven't seen the Error 500s however I have had some extra long page load times which I'm sure was due to mySQL. I have noticed quite a bit of improvement with the introduction of Grid 1.2.

    Before 1.2 which came out a week or so ago (partially) I did notice latency issues with all pages on my sites, mySQL related or not. However that too has been solved recently.

  10. Hi there. Thanks for the posting. I recently (4-5 months) switched from 1&1 and have loved Media Temple. I suppose reliable hosting all depends on where you came from. Hehe. I have approximately 12 domains hosted on Media Temple. Most all require some sort of database function. Most are using Joomla or WordPress. I haven't seen the Error 500s however I have had some extra long page load times which I'm sure was due to mySQL. I have noticed quite a bit of improvement with the introduction of Grid 1.2.

    Before 1.2 which came out a week or so ago (partially) I did notice latency issues with all pages on my sites, mySQL related or not. However that too has been solved recently.

  11. My Site is all over the place right now... It goes up for a few seconds, then back down then back up... It's going nuts... Not exactly the reliability I was looking for when I signed up. Anyone have other suggestions of hosts I might try?

  12. My Site is all over the place right now... It goes up for a few seconds, then back down then back up... It's going nuts... Not exactly the reliability I was looking for when I signed up. Anyone have other suggestions of hosts I might try?

  13. Brajeshwar, you're not the only one. When I got the 500 errors, I checked the access_logs and saw that the error was "Premature end of script headers." That explains nothing. I created an account for (mt) to investigate and they explored briefly only to tell me that there was nothing they could see that was wrong. That's great, but I continued to get 500 errors and I still saw these errors being logged.

    I know (mt) is $20 a month. You can always check http://www.webhostingunleashed.com for more hosting reviews to settle on a different host. Making the plea online through your blog is smart, but I don't think that it's going to help much. Jason's response here is hardly what I call a resolution.

  14. Brajeshwar, you're not the only one. When I got the 500 errors, I checked the access_logs and saw that the error was "Premature end of script headers." That explains nothing. I created an account for (mt) to investigate and they explored briefly only to tell me that there was nothing they could see that was wrong. That's great, but I continued to get 500 errors and I still saw these errors being logged.

    I know (mt) is $20 a month. You can always check http://www.webhostingunleashed.com for more hosting reviews to settle on a different host. Making the plea online through your blog is smart, but I don't think that it's going to help much. Jason's response here is hardly what I call a resolution.

  15. I know it's getting old but i thought i should state my impressions on the grid server after a good three month use. Simply put, it sucks.... I've been developing php applications for the past 6 years and never before have i seen them run this slow and with so many issues. My latest site is http://www.yummy-mommy.com and for the first month i've had something like 20 500 errors per week. It almost drove me mad because this site was on another server and it was working fine. Another issue is the connection speed. Sometimes it takes from 30sec up to 1 minute to resolve and afterwards it takes forever to open any sort of connection (even for a tiny 50byte .gif icon). The support group of mediatemple failed to provide me with any serious answer on these issues. As you might imagine i'm currently looking for a new host.

  16. I know it's getting old but i thought i should state my impressions on the grid server after a good three month use. Simply put, it sucks.... I've been developing php applications for the past 6 years and never before have i seen them run this slow and with so many issues. My latest site is http://www.yummy-mommy.com and for the first month i've had something like 20 500 errors per week. It almost drove me mad because this site was on another server and it was working fine. Another issue is the connection speed. Sometimes it takes from 30sec up to 1 minute to resolve and afterwards it takes forever to open any sort of connection (even for a tiny 50byte .gif icon). The support group of mediatemple failed to provide me with any serious answer on these issues. As you might imagine i'm currently looking for a new host.

  17. Unfortunately no..... I've been running a series of tests on my software to figure out what is it that's wrong with the grid system but no luck yet. The MySQL queries seem to execute reasonably fast so it's not the MySQL server itself. It could be something else in between like a slow response time between the application and the MySQL server but i don't have the tools to benchmark it. On the other hand, there are plenty of 40byte .gif files which take forever to be fetched by the browsers, which could have a lot to do with this whole situation.

    Media temple on more than one occasions replied to me that some of these issues will be resolved and others are just in my head because they see nothing wrong from their side!!!

    On the plus side, i had to rewrite half of the code from scratch and now it works really fast on any other server :)

  18. Unfortunately no..... I've been running a series of tests on my software to figure out what is it that's wrong with the grid system but no luck yet. The MySQL queries seem to execute reasonably fast so it's not the MySQL server itself. It could be something else in between like a slow response time between the application and the MySQL server but i don't have the tools to benchmark it. On the other hand, there are plenty of 40byte .gif files which take forever to be fetched by the browsers, which could have a lot to do with this whole situation.

    Media temple on more than one occasions replied to me that some of these issues will be resolved and others are just in my head because they see nothing wrong from their side!!!

    On the plus side, i had to rewrite half of the code from scratch and now it works really fast on any other server :)

  19. I think i'll stick with them for a while longer cause i've prepaid an entire year. If i see no change in the next month or two i'll have leave i'm afraid.

  20. I think i'll stick with them for a while longer cause i've prepaid an entire year. If i see no change in the next month or two i'll have leave i'm afraid.

  21. @@Michael Bouclas

    I see.

    I am actually thinking of signing up with thier (gs). I am now using a VPS.

    Thanks for sharing Micheal

  22. @@Michael Bouclas

    I see.

    I am actually thinking of signing up with thier (gs). I am now using a VPS.

    Thanks for sharing Micheal

  23. SQL is SQL. SQL is not Sql. Therefore, it stands to reason that MySQL should be written as MySQL, not MySql. A quick glance at MySQL's site, and also the link to the mt article, would confirm that.

    I guess it isn't as bad as the HR posts you see for "Sequel database" work.

  24. SQL is SQL. SQL is not Sql. Therefore, it stands to reason that MySQL should be written as MySQL, not MySql. A quick glance at MySQL's site, and also the link to the mt article, would confirm that.

    I guess it isn't as bad as the HR posts you see for "Sequel database" work.

  25. Not another spelling comment! Please folks, just read on...

  26. Not another spelling comment! Please folks, just read on...

  27. My Site is all over the place right now... It goes up for a few seconds, then back down then back up... It's going nuts... Not exactly the reliability I was looking for when I signed up. Anyone have other suggestions of hosts I might try?

  28. My Site is all over the place right now... It goes up for a few seconds, then back down then back up... It's going nuts... Not exactly the reliability I was looking for when I signed up. Anyone have other suggestions of hosts I might try?

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